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  • Purchases must be returned from the original shipping location with the original Returns Form.

  • Items returned must be in their unused original condition with all Helen Anthony item tags attached and any related accessories or instruction booklets included.

  • Incomplete, damaged, worn, soiled or altered returns, or anything Helen Anthony reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.

    • Refunds will be credited to the original purchaser’s method of payment.

    • On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.

    • Please retain your Shipping Note until you have received your refund.

    • If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.


The Returns & Cancellations Policy does not affect your statutory rights.

For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection bureau, Citizens Advice Bureau or the equivalent in your jurisdiction, if any.

For any further queries, please Contact Us.

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